Privacy Policy

Last updated: 15 December 2025

Who we are

We operate Claw Catcher, a UK‑based service where you can control real claw machines and buy related products. This policy explains what we collect and how we use it.

What we collect

• Account and identifiers: account ID, username, email, and password (stored as a secure hash).
• Service data: membership status (e.g. Claw Cup), daily play allowances and usage, wallet credit, Delivery Pass, and prize/order records.
• Addresses: name, delivery/shipping address, and phone number (used to deliver products).
• Payments: payment identifiers and transaction details processed by our payment providers. We do not store full card numbers.
• Usage and device information: pages visited, device/browser information, IP address, and server logs for security and performance. Analytics only if you consent via our cookie banner.
• Communications: emails and messages you send to us.

How we use your data

• Provide the service: manage your account, enable gameplay, deliver products, and operate essential website functions.
• Payments and receipts: process payments, issue refunds, and meet accounting requirements.
• Security and reliability: protect accounts, prevent abuse, and keep the site running (monitoring and logging).
• Analytics (optional): understand how the site is used and improve features (only if you consent to cookies).
• Communications: send verification emails, receipts, and service updates.

Legal bases (UK GDPR)

• Contract: to provide the services you request (accounts, plays, purchases, prize delivery).
• Legitimate interests: security, fraud prevention, reliability, and essential service measurement.
• Consent: non‑essential cookies/analytics and any marketing you choose to receive.
• Legal obligations: tax, accounting, and compliance record‑keeping.

Cookies and consent

• Essential cookies: required for the site to function (authentication/session, CSRF, cart/preferences). These do not require consent.
• Non‑essential cookies: analytics (e.g. Google Analytics) and similar technologies. These only load if you choose Accept in our cookie banner. If you choose Reject, we do not load analytics and no analytics cookies are set.
• Managing your choice: you can revisit Cookie settings on our site or clear cookies in your browser to withdraw consent at any time.

Sharing with service providers

We use carefully chosen service providers to help us run Claw Catcher. We share only the information needed for each task. Typical categories include:

• Hosting and databases: to operate the website and user accounts.
• Media delivery: to stream and serve images and videos efficiently.
• Payment processing: to take payments securely and prevent fraud.
• Authentication and sessions: to keep you signed in and protect accounts.
• Email delivery: to send verification emails, receipts, and service messages.
• Background jobs and monitoring: to keep the service reliable and detect issues.
• Analytics (optional): to understand usage and improve the site, only if you consent.

We do not sell your personal data.

Data retention

• Account data: kept while your account is active and as needed to operate the service.
• Payments: transaction records retained as required by law (for accounting and tax).
• Logs and security: retained for a reasonable period to ensure security and reliability.
• Analytics: retained per provider defaults; collected only if you consent.

Security

We take security seriously. We use industry‑standard measures such as encrypted transport (TLS), hashed passwords, access controls, monitoring, and least‑privilege access to protect your data.

Your rights

You can access your data in your account settings. You may contact us to correct or delete data or withdraw from our services. You can also withdraw consent for analytics at any time by reseting the cookies in your browser.

Children

Our service is not directed at children. If we learn we have collected data from a child without appropriate consent, we will delete it.

Changes to this policy

We will update this policy when needed. If changes are material, we will make them clear on the site.

Contact

For privacy questions or requests, please contact us using the support email published on our website. We aim to respond within a reasonable timeframe.