Answers, setup help and live campaign support

Start by creating a campaign from your campaigns dashboard, then add the campaign name, dates, prize details and any landing page information. Once you publish it, the campaign will be ready for your audience to play when the live date arrives.

Yes. You can make certain adjustments to your campaign that is visible in your play link. Such as branding colours, links, text and logo. Visit your campaigns dashboard and click the edit button to see the options.

Players only need a web browser and a stable internet connection. They can open the play link on desktop or mobile and control the real machine remotely from the browser.

Email support@clawcatcher.com with the campaign name, the play link and a short description of the issue. We will prioritise live campaign support requests and get back to you as soon as possible. If the issue is critical, please also include a phone number where we can reach you for faster communication.

Yes. If you are not sure about prizes, timing, or the best campaign format for your audience, reach out and we can talk through the setup before you publish.

We can often accommodate custom requests, but it depends on the specifics. If you have a unique idea or need that isn’t covered by the standard campaign setup, contact us with the details and we will let you know what’s possible.

Due to the booking request we cant extend existing campaigns. However we can move the campaign to a later date. Please contact us with the campaign name, play link and the new dates you want and we will check if the machine is available.