Answers about sponsoring a claw machine

The day after you book. We use that day to get the machine ready for you: swapping in your ball colours, loading your artwork onto the cabinet screen and giving everything a once-over before players see it. If anything about the artwork needs a tweak, that is when we will drop you a line.

Whichever one is free for your run. We set it aside for you the moment you pay and hold it for the whole time, so nobody else can sponsor it and it will not be hired out for an event while you have it.

Until your free plays are gone or your month is up, whichever comes first. So if players take all 250 plays in a fortnight, that is your run finished; if they only take half, your branding still stays on the machine for the full month and then comes off. Either way you get every play you paid for.

That is your run complete. Your branding comes off the cabinet and the machine goes back on the market. You will see it coming on your dashboard, which counts the plays down as they are given away, so it will not catch you by surprise.

Only as totals, and that is deliberate. Your dashboard shows free plays given, people who opened your machine and clicks on your link. We do not share anything about individual players with anyone, and that includes you.

Of course. Drop us a line at hello@clawcatcher.com with what you would like changed and we will sort it. Anything new goes through the same quick artwork check before it appears.

Yes, though we arrange those over email rather than through the builder so we can talk through which machine and when. The self-serve runs start at £50 for 250 plays.

Nothing was charged, and we have kept hold of your details. We will get in touch the moment a machine frees up so you can grab it.

Email support@clawcatcher.com with your sponsor name and what you are seeing and we will take a look. If your branding is not showing on a machine you have paid for, say so in the subject line and we will jump on it.